True Action Combat
Is what they are calling the combat system in Tera. In most MMOs you click your target and whatever ability you use will be auto aimed at your target. In Tera you aim with your mouse (or joystick, if you are using a ps3 or xbox360 controller) and with each attack you have to be aiming towards the target. Getting hit by monsters is also rather hurtful so dodging and blocking is a must....for everyone. At the very beginning every class is given either a dodge or block ability. There is no auto attacking, so every time you want to attack you must either hit a hotkey or click your mouse.
I found this combat system to be intriguing, although getting used to the mouse being an aiming device like a fps was a little difficult at first it soon became a lot of fun. To add to that, the dodging was a lot of fun and made the game feel a lot more interactive than most MMOs where it doesn't really matter if you get hit or not. The first big monster I went up against I almost died several times because I didn't dodge his attacks, and had I not been a healing class I probably would have died: several times.
Political System
When you reach endgame content players can run to become a Vanarch (leader) of a province. They can do so by either popular vote or by PvP. If they are not all that popular (and they know it) they can opt to battle other Vanarchs (and their guilds) to battlegrounds. If a player wants to be victorious in the popular vote they are encouraged to campaign in and out of game. The Vanarch and their guild get special privileges and can either raise or lower taxes, host special events like parades, either offer services like teleportation or take them away, and either share special vendors with the public or keep it for themselves and their guild.
The idea of a political game could either be really awesome or end up being a total disaster. I like the idea because it gives players a chance to do something else when they reach end game content. In a lot of games once you are there you have few options and if you focus too much on one it can become boring quickly. This also is something that can be ever changing, so its not like once someone is Vanarch they are Vanarch forever. I see the problem of people abusing the power they gain and it could create an environment people become really unhappy with, thankfully though I don't believe every person that gains that power will be that way. Or at least I hope not.
Customer support was also really really good. They have a live chat that you can connect to on their website, and from what I've heard, my experience was not a fluke. They were super nice, helpful, and able to fix our problem in no time. We were talking to someone in an instant, and beyond that they were willing to help. Its always seemed to me that that is how customer service should be. If you've ever had to call and wait on the phone for a long period of time, you know how annoying that can be, especially when they finally answer and they are either rude, or they don't seem to care whether they resolve the issue or not.
Customer support was also really really good. They have a live chat that you can connect to on their website, and from what I've heard, my experience was not a fluke. They were super nice, helpful, and able to fix our problem in no time. We were talking to someone in an instant, and beyond that they were willing to help. Its always seemed to me that that is how customer service should be. If you've ever had to call and wait on the phone for a long period of time, you know how annoying that can be, especially when they finally answer and they are either rude, or they don't seem to care whether they resolve the issue or not.
